Customer Story

“SchoolAdmin has been a transformative tool for us. They didn’t just create a product, but they're personalizing it for our specific needs. Their team backs it all up with excellent customer service and great collaboration.”

Kerryn Pincus Gallagher,
Director of Enrollment at Bishop O’Dowd

How Bishop O’Dowd High School Provides a Streamlined and Personalized Experience for Thousands of Applicants

Bishop O’Dowd Catholic College-Preparatory High School, located in Oakland Hills, CA, attracts students across a wide range of racial, ethnic, religious and socioeconomic backgrounds from 143 different middle schools in teh San Francisco Bay Area. The school provides opportunities for students seeking academic, spiritual, intellectual, and personal growth as well as a chance to create positive change.

Given the school’s prestigious reputation and significant local interest, it’s critical they maintain highly personalized, efficient, and effective admissions and enrollment process.

Bishop O’Dowd by the Numbers:

  • Student Teacher Ratio

    14 to 1

  • Enrollment

    1,200

  • Annual Inquiries

    1,000

  • Annual Campus Visits

    800

The Challenge: Maintaining a Personal Touch with Thousands

Thanks, in part, to its strong outreach and personalized communication plans through SchoolAdmin, Bishop O’Dowd continues to surpass its enrollment goals, receiving more than 1,000 inquiries per year.

“SchoolAdmin allows us to take families and students through the process from inquiry to enrollment, and enables u sto do every admission step, including file reading and peer collaboration, to make the enrollment process smooth,” said Pincus Gallagher.

According to Bishop O’Dowd, the parents say the application process — and especially the interface — is simple and easy. And the admissions department is exceedingly satisfied by their partnership with SchoolAdmin.

“I love that there’s a willingness to troubleshoot or a willingness to say, ‘We don’t do that, but let me go back to my team and see if we can build that.’” Pincus Gallagher says. “Our program is the way it is because of that ability to troubleshoot and work collaboratively.”

The Solution: Customizable and Intuitive Admissions and Enrollment Software

Nine years ago, Bishop O’Dowd recognized its paper-based process was no longer sufficient. To effectively process applications at scale while providing a streamlined and personalized experience for students and parents, the institution chose to partner with SchoolAdmin.

With help from the SchoolAdmin team, the school customized the solution to meet its unique needs and simplify its complicated application, review, and enrollment process.

First, students and parents fill out a simple online inquiry form. This document allows interested candidates to share their interests and schedule an on-site campus visit. After submitting their inquiry, candidates and parents can also sign up for additional Bishop O’Dowd events.

Once they’ve shared their information through this form, SchoolAdmin’s strategic enrollment management software helps organize the data into internal-facing, searchable student profiles. These profiles allow the admissions and marketing departments to begin customizing student and family experiences immediately, starting with personalized emails.

Next, parents can begin the two-step application process by filling out a quick and easy form with additional contact information, basic demographic information, and student grade-level, and complete their fee payment.

While the second phase of the application process is more complex, it can be completed over the course of several weeks with help from the Bishop O’Dowd team. And thanks to SchoolAdmin’s user-friendly interface, parents can easily log in and fill out various pieces of the application at their leisure — including answering a questionnaire, requesting online recommendation letters, uploading learning difference documentation, and more.

“I love that I can do bulk uploads or downloads of documentation as we’re going through the application process,” says Kerryn Pincus Gallagher, Director of Enrollment at Bishop O’Dowd.

“We just did all of our new student immunization records and we were able to download them all from each student’s portal in a bulk download, which saved our main office a tremendous amount of time.”

Having a centralized system also makes it easier for the school to meet its minimum goal of 1 - 2 candidate touchpoints per month, as well as an addition 1 - 3 personal touchpoints through events, student visits, and more.

“SchoolAdmin has made our admissions and enrollment process efficient and seamless, allowing us to communicate with thousands of people at scale and in a way that feels very personable,” Gallagher says. “Being able to have a one-stop-shop for everything is really fabulous.”

The Results: Seamless One-to-One Engagement

Thanks, in part, to its strong outreach and personalized communication plans through SchoolAdmin, Bishop O’Dowd continues to surpass its enrollment goals, receiving more than 1,000 inquiries per year.

“SchoolAdmin allows us to take families and students through the process from inquiry to enrollment, and enables u sto do every admission step, including file reading and peer collaboration, to make the enrollment process smooth,” said Pincus Gallagher.

According to Bishop O’Dowd, the parents say the application process — and especially the interface — is simple and easy. And the admissions department is exceedingly satisfied by their partnership with SchoolAdmin.

“I love that there’s a willingness to troubleshoot or a willingness to say, ‘We don’t do that, but let me go back to my team and see if we can build that.’” Pincus Gallagher says. “Our program is the way it is because of that ability to troubleshoot and work collaboratively.”

Bishop O’Dowd’s Favorite Features in SchoolAdmin