We are proud, excited, and honored to announce that we were awarded a Silver Stevie® Award for Customer Service Department of the Year.

Happy dance

This year, there were over 3,600 nominations for Stevie Awards from across nearly every industry and state. For the Customer Service Award, we were graded on metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and median response and resolution time. Past winners in our category have included Google Fiber and Zappos.com.

“Despite the toughest business conditions in memory, American organizations continue to demonstrate their commitment to innovation, creativity, and bottom-line results,” said Stevie Awards president Maggie Gallagher. “This year’s Stevie-winning nominations are full of inspiring stories of persistence, ingenuity, resourcefulness, and compassion.”

Our Customer Support team has been working non-stop to help the private and independent schools we serve thrive—even when they can’t be on campus. This was a spring semester like no other for every school and we’re proud to be with our schools every step of the way.

At the end of the day, our mission is to help private schools — and the people who run them — thrive.  We’re proud of the growth the customer support team has made and we can’t wait to see where they take us next year. We’re sending a sincere and heartfelt “thank you” to the 500+ schools we serve!