We are ecstatic and honored to announce that for the second year in a row we were awarded a Silver Stevie® Award for Customer Service Department of the Year.
(^ Actual footage of our team doing a little happy dance when we heard the news.)
Nominees for the Customer Service Award are graded on metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and median response and resolution time. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition.
Here’s How SchoolAdmin’s Support Stacks Up:
Customer satisfaction score: 98%
As SchoolAdmin joins the Finalsite family, we’re more determined than ever to continue to provide schools with award-winning support. Our team isn’t going anywhere — and we’ll still be here to help your school every step of the way moving forward. The entire support team consistently strives to support the schools we serve and is always looking for ways to level-up and improve. Finalsite is also dedicated to maintaining the same level of high-quality support, and with both of us maintaining a customer satisfaction score of 98%, it’s clear we’re a great match.
Ultimately our mission remains the same: we’re here to help private schools — and the people who run them — thrive. We’re proud of the continued growth our customer support team demonstrates year after year and we can’t wait to keep elevating, learning, and growing with you. Sending out a huge thank you to all of our schools for helping us get here. We can’t wait to see what this next year has in store.
Check out what SchoolAdmin customers say about the support we offer:
“Their customer service is outstanding! Any time I need anything they are prompt and friendly.”
– Jennifer O.
“SchoolAdmin’s on-boarding and support team are absolutely amazing! They are always super helpful, friendly and willing to go the extra mile to help us with custom solutions to problems, assist us through new changes/implementations and provide excellent customer service whenever we have needed it thus far.”
– Josh H.
“SchoolAdmin is easy to use, but if you have any questions, their customer service is outstanding. Responsive and timely.”
– Deborah A.
“The best thing about School Admin is the people who stand behind it. The customer service has been first-rate from start to finish. They are accommodating, patient, helpful, and service-oriented. In addition, the software is extremely easy to use and flexible so that it can be tailored to your school’s needs and wishes. I wish we had changed earlier. We are already seeing improvements from the switch.
– Wesley M.
“Their customer service is the best I’ve dealt with. Simply amazing!”
– Seven N.
[Read more reviews on our product and service on G2’s website]
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