The Result: A Positive User Experience (UX) and Customer Experience (CX)
“SchoolAdmin came in and helped us simplify things making our team more efficient, and creating a smooth and easy parent process so families have a better experience as they engage with us in the admissions journey. SchoolAdmin functions in the same way the admissions process flows, it functions like we think, and that makes it easy to use. You don’t have to learn things differently in order to be able to use this system. We’ve been able to tailor it to our needs internally, and also to our family’s needs. That has helped us have greater customer satisfaction and increase the comfort level of our staff with our software on the backside.” Wes expressed.
SchoolAdmin helps the Hargrave Academy team provide an unmatched experience for their families with a clean interface and great user experience on both ends. “We looked at a lot of systems, but nobody’s look, functionality, customer support, or ease of use could come close to SchoolAdmin,” Wes added. “We’re no longer dealing with challenges related to data entry or retrieval. The search and report functions are very robust and yet very simple to use.”
The whole team is able to do more with a student enrollment management system that meets their needs. They have also been impressed by the customer support offered. McClure said, “The customer service is top-notch. From implementation all the way through to today, they never fail to be 100% supportive. They don’t just simply resolve issues, they also help you learn how to do things yourself in the future and provide tips and techniques to help you manage the system and get more out of it. They’ve been phenomenal and very helpful.”
“If I had a friend who was considering trying SchoolAdmin, I would tell them to go ahead and make the move. It’s one that they won’t regret. I doubt they can move into a software system that would be better or that they’re leaving one that’s better. I don’t feel like there’s really anything at stake for them. As an admissions office leader, I know that this is the best software on the market and I would challenge anyone to take it up and use it. I think they’ll find that it not only improves their processes but it also helps improve their family experience tremendously. As families go through the admissions process and look at other schools, one way you can stand out is by making your admissions process as straightforward as possible. SchoolAdmin does that extremely well, I’m not aware of anyone that does it better,” Wes remarked.