Parent Portal Help Center
Welcome to the Parent Portal Help Center! Below is list of commonly asked questions for your school's online Admissions and/or Enrollment process.
For any inquiries not answered here, please contact your school's Admissions Office.
Submitting an Application



Student Checklist
Checklist Items Managed by Parents/Guardians
A checklist item will be marked complete automatically if any of the following actions take place: You submit an online form such as the application form, online contract, etc.



Checklist Items Managed by the School
For any items that ask you to request materials be sent to your school such as official transcripts, these items will be marked complete by the school upon receipt of the document(s). See below for an example.
Checklist Items Managed by Parents/Guardians
A checklist item will be marked complete automatically if any of the following actions take place: You submit an online form such as the application form, online contract, etc.



Checklist Items Managed by the School
For any items that ask you to request materials be sent to your school such as official transcripts, these items will be marked complete by the school upon receipt of the document(s). See below for an example.
























Authentication Codes



Contracts/Registration


- All bank account information etc. that was entered last year in FACTS will remain.
- Balances will be passed over per student, not per family.
- The address/name(s) will be updated in FACTS if it’s different on the contract, which may have a contact update page embedded within.
Parents will select their payment plan within FACTS and finalize the agreement. Once completed in FACTS, the SchoolAdmin checklist item is marked complete.
- If you have at least one child in enrollment and one or more children in admissions, you will not be able to access FACTS until your other children have either moved into enrollment or out of Admissions (declined offer, denied offer, etc.).
- All contracts for all students must be submitted before the FACTS link appears.
Multiple Signatures








Billing (ONLY for Schools using SchoolAdmin Tuition Management)
Once you're logged into the SchoolAdmin Parent Portal, click on the 'Billing Management' tab along the top, to the right of the 'My Students' tab. If you do not see the billing management tab, please contact your school's Admissions Office.
- Parents/Guardians will access the school's contract/registration form within the checklist of the Parent Portal.
- You'll select your payment plan and any other options that are listed within the contract, which will determine your scheduled payments.
- The contract will then be signed by one parent/guardian, or by two if your school is using dual signatures. If the contract/registration form requires dual signatures, the deposit/registration fee can't be paid until both signatures have been submitted on the contract.
- If using dual signatures, either parent/guardian can pay the deposit and enter in their payment information. They can also check a box to enroll in auto-pay for tuition payments. To learn more, please review the dual signatures section.
Deposits cannot be split. If you need a manual adjustment made to your next payment amount, please contact your school.
Autopay can be setup when paying the deposit/registration form. It can also be setup or managed later within the 'Billing Management' tab of your school's 'Parent Portal' along the right hand side under 'Account Information.'
You can view your current balance and/or overdue balance within the 'Billing Management' tab of the Parent Portal and within your Billing Statement as shown in our example below. This page will show you the amount that's due today and the next amount that's due with a date.
You can click on the 'Make Payment' button to make a manual payment at any point in time. You can make partial and additional payments as needed. If you're already enrolled in Autopay, the payment will be processed automatically on the billing date.
When a parent makes a payment, they'll enter their billing account name and payment information as shown below.
Throughout the billing process, you will receive a variety of emails based on the status of your payment as described below.
- Account Overdue: This email is sent immediately once the payment amount is overdue and by how much. It instructs the parent/guardian making the payment to return to the parent portal or contact the school. A link to the Billing Statement is also included.
- Payment Failure: This email goes out immediately to the parent/guardian making the payment if their payment method fails. It instructs them to return to the parent portal or contact the school.
- Payment Received: This email is sent automatically to the payer to confirm receipt of payment.
- Statement Updated (Optional):If charges or fees are changed, the school can decide to send a statement updated email. This email informs the payer that their billing statement has been updated to reflect recent changes with a link to the updated statement.
- Upcoming Payment: This email goes out 2 days before the payment is due with the upcoming charge amount and due date. It also includes a link to the Billing Statement.
- Upcoming Statement: This email goes out 10 days before the payment is due with the upcoming statement amount and due date. It also includes a link to the Billing Statement.
Parents/guardians can update their AutoPay information via your school's 'Parent Portal' at any time by selecting their 'Billing Management' tab.
Payment information can be updated along the far right under 'Account Information.'
Yes. Parents/guardians can make early, partial and/or additional payments at any point in time. If you need to pay by paper check, please contact your school.
If you need to change your payment plan, please contact your school for next steps, which will include a new contract/registration form.
Within the Billing tab, payers can see their entire ledger of charges and credits including the date, description and category of the fee/credit, the amount and remaining balance. You can also click on 'view statement' to see your current billing statement.
Within the Billing Management Tab and to the right of "View Statement" there will be another button called "Tax Statement", this will be where you can download your tax statement. Payers can download their tax statements for any calendar year they have made payments for. This statement will include all payments within a calendar year, January 1st through December 31st. It will also split those payments into specific categories for where they have been applied to.
Micro Deposits
Overview
SchoolAdmin provides an alternative and secure way to process Electronic Check withdrawals by linking to banks with the account holder's account number and routing number. We have to verify the account information via a "micro deposit" process. The micro deposits are two small deposits that amounts, usually less than $2.00 and more than $.01, sent to the payer's bank account to verify that we have the correct bank account information for them. The micro deposits arrive in 1-3 business days from Stripe to the bank account you entered. The statement description for these deposits will be "AMTS:" and the values of the two micro-deposits that were sent as shown in the example below.
Note: It is best to wait for the micro deposits to hit your bank account, because if you start this process again, Stripe will send two more micro deposits to your bank. Which can cause confusion on which amounts need to be entered. Once and if you initiated this process again, the old amounts will not be able to work for verification, even though you might have entered the same bank account.
Process
- Within the Parent Portal-->Billing Management tab, you will click on the 'make a payment' button.

- Next, you will select 'electronic check' as their payment method and then select the 'enter routing details manually' tab.


- You will enter your banking information and then click 'Pay by Electronic Check.' A notification at the top of the screen will display in a shaded bar that says, "Thank you for authorizing 2 micro deposits to your bank account. Please log back into this portal to verify those two deposits. ACH payments cannot be debited until bank accounts have been verified."
- Once you have received the two micro deposits select 'electronic check' and 'enter routing details manually.' A message displays that says "Please check your bank statement and input the two micro deposits shown in the order that they were made." There's two place-holders for the micro deposits that will only allow for you to enter the amounts from your bank. Once the amounts are entered, the parent/payer can click on the 'verify my account details and save electronic check info.'

IMPORTANT NOTE: Due to the transfers taking 1-3 days to appear in your checking account, it’s best practice for you to go through this process at least 3 days before your payment is due. This is so that you ensure you receive the micro deposits and confirm them before your billing payment date. This will eliminate the risk of a late payment being made.
Enable/Disable AutoPay
You can enable/disable autopay to saved/verified payment credentials.
