Welcome to the Parent Portal Help Center! Below is list of commonly asked questions for your school's online Admissions and/or Enrollment process.
For any inquiries not answered here, please contact your school's Admissions Office.
Parents will select their payment plan within FACTS and finalize the agreement. Once completed in FACTS, the SchoolAdmin checklist item is marked complete.
Once you're logged into the SchoolAdmin Parent Portal, click on the 'Billing Management' tab along the top, to the right of the 'My Students' tab. If you do not see the billing management tab, please contact your school's Admissions Office.
Deposits cannot be split. If you need a manual adjustment made to your next payment amount, please contact your school.
Autopay can be setup when paying the deposit/registration form. It can also be setup or managed later within the 'Billing Management' tab of your school's 'Parent Portal' along the right hand side under 'Account Information.'
You can view your current balance and/or overdue balance within the 'Billing Management' tab of the Parent Portal and within your Billing Statement as shown in our example below. This page will show you the amount that's due today and the next amount that's due with a date.
The 'Make Payment' button will display once the first billing statement is sent, which is 10 days prior to the date that the first payment is due. Once available, you can click here to make a current payment that's due if you're not enrolled in auto-pay. If you're already enrolled in Autopay, the payment will be processed automatically on the billing date.
When a parent makes a payment, they'll enter their billing account name and payment information as shown below.
Throughout the billing process, you will receive a variety of emails based on the status of your payment as described below.
Parents/guardians can update their AutoPay information via your school's 'Parent Portal' at any time by selecting their 'Billing Management' tab.
Payment information can be updated along the far right under 'Account Information.'
Yes. Parents/guardians can make early, partial and/or additional payments at any point in time. If you need to pay by paper check, please contact your school.
If you need to change your payment plan, please contact your school for next steps, which will include a new contract/registration form.
Within the Billing tab, payers can see their entire ledger of charges and credits including the date, description and category of the fee/credit, the amount and remaining balance. You can also click on 'view statement' to see your current billing statement.